Shipping policy

Shipping Policy: A Seamless Experience

Welcome, Homemade Embroidery Friend!

Thank you for choosing us to fulfill your unique style needs. To ensure transparency and clarity, we've outlined our shipping policy, especially considering the custom nature of many of our items.

  1. Order Processing & Delivery:
    We know you're eager to receive your order! All non-customized items are processed within 1-3 business days (excluding weekends and holidays) and shipped from our warehouse. Please note that delivery times may vary based on your location and the selected shipping method.

  2. Custom-Made Items:
    Many of our pieces are custom-made to reflect your individual style. Please allow extra time for processing, as these items are crafted with the utmost care and attention to detail. We appreciate your patience and assure you that your personalized piece will be worth the wait.

  3. Order Tracking:
    Once your order has shipped, you'll receive a confirmation email with a tracking number. Use this information to follow your package's journey to your doorstep.

  4. Missing Packages:
    While we strive to ensure the safe delivery of all orders, once a package leaves our facility, we are not liable for any missing or lost items. In the rare event this occurs, please contact the shipping carrier directly with your tracking information for assistance.

  5. Customs & Duties:
    For our international customers, please be aware that customs duties or taxes imposed by your country are not included in the product or shipping costs. These charges are the customer's responsibility. We recommend checking with your local customs office for potential fees before placing an order.

  6. Accurate Address Information:
    To ensure your order is delivered safely, please double-check and provide accurate shipping details at checkout. We are not responsible for items shipped to incorrect addresses provided during the order process.

  7. Contact Us:
    If you have any questions or concerns about your shipment, don't hesitate to reach out to us at homemadeembroidery24@gmail.com. We're here to help and ensure your shopping experience is exceptional!

Thank you for being a valued member of the Homemade Embroidery community. Your unique style is our priority!

Homemade Embroidery Team
homemadeembroidery24@gmail.com
www.homemadeembroidery.com