Refund policy

Refund Policy

To qualify for a return, your item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. Please ensure you have the receipt or proof of purchase available.

To initiate a return, contact us at homemadeembroidery24@gmail.com. Once your return is approved, we will provide you with a return shipping label and detailed instructions on how to proceed. Please note that items sent back without prior authorization will not be accepted.

For any questions regarding returns, feel free to reach out to us at homemadeembroidery24@gmail.com.

Manufacturing Cancellations

Once a product has been manufactured, we cannot accept cancellations. All of our orders are created on demand and custom-made specifically for each customer.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can assess the issue and correct it promptly.

Exceptions / Non-Returnable Items

Certain items are non-returnable, including custom designs or made-to-order pieces. If you have any questions or concerns about your specific item, please get in touch with us.

Please note that sale items and gift cards are also non-returnable.

Exchanges

The quickest way to receive a replacement item is to return the original item. Once your return is accepted, you can make a separate purchase for the new item.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please be aware that your bank or credit card company may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at homemadeembroidery24@gmail.com.